Last updated: October 2026
Welcome to Swingz Kitchen. These Terms & Conditions apply to all orders placed through our website and to the products and services provided by Swingz Kitchen.
By placing an order through our website, you agree to the following terms. Please read them carefully before placing your order.
Swingz Kitchen is a home-based food business offering homemade food products prepared with care and attention to quality.
Our products are prepared in small batches, and availability may vary depending on demand, ingredient availability, and our production schedule.
For any questions regarding our products or orders, please contact us using the contact details provided on our website.
Orders must be placed through our website or through another ordering method expressly approved by Swingz Kitchen.
When placing an order, customers are responsible for providing accurate and complete information, including:
Please review your order carefully before submitting it.
Submitting an order does not automatically mean that it has been accepted. Orders are subject to payment verification, product availability, and confirmation by Swingz Kitchen.
We reserve the right to contact customers to clarify order details before accepting or fulfilling an order.
To ensure that we have sufficient time to prepare your order, all orders must be placed at least three calendar days in advance of the requested pickup or delivery date.
This requirement applies to both Pickup and Delivery orders.
The website’s date-selection system is intended to help customers select an eligible date. However, selecting a date does not guarantee order acceptance until the order has been reviewed and confirmed by Swingz Kitchen.
Orders submitted with incorrect dates, incomplete information, or insufficient preparation time may need to be rescheduled or declined.
Please contact us before placing an order if you have a special request or need clarification regarding availability.
We make every reasonable effort to ensure that product descriptions, photographs, and other information displayed on our website are accurate.
However, minor variations in appearance, colour, size, texture, or presentation may occur because our products are handmade.
Product photographs are provided for illustrative purposes and may not always represent every minor detail of the finished product.
All products are subject to availability. If an ordered product becomes unavailable after an order has been placed, we will contact the customer to discuss an appropriate solution, which may include an alternative product, a revised order, or a refund for the affected item, as applicable.
We reserve the right to update product descriptions, prices, menus, and availability without prior notice.
All prices displayed on our website are in Sri Lankan Rupees (LKR), unless otherwise stated.
Full payment in advance by bank transfer is required for all orders, including both Pickup and Delivery orders. An order will only be confirmed once the full payment has been received and verified by Swingz Kitchen.
After placing an order, customers must complete the bank transfer according to the payment instructions provided by Swingz Kitchen. Customers may be required to submit proof of payment to assist with verification.
Placing an order through our website does not guarantee order confirmation. Until payment has been received and verified, the order will remain unconfirmed, and food preparation will not begin.
If payment is not received or cannot be verified, Swingz Kitchen reserves the right to delay preparation or decline the order.
Customers are advised to retain their bank transfer receipt or transaction confirmation until their order has been fulfilled.
For Delivery orders, the delivery fee is separate from the price of the food and is payable directly to the PickMe delivery service upon receipt, according to the delivery arrangement communicated for the order.
The delivery fee is not included in the advance payment made to Swingz Kitchen for the food.
Customers selecting Pickup must collect their orders on the agreed date and within the confirmed pickup time or collection window.
The full payment for all Pickup orders must be made in advance.
Customers should ensure that they arrive at the agreed pickup location at the scheduled time. If a customer anticipates a delay, they should contact Swingz Kitchen as soon as possible.
If a customer fails to collect an order at the agreed time, we will make reasonable efforts to communicate with them and arrange a suitable solution where possible.
However, because our products are prepared specifically for orders and may have food-safety and storage requirements, we cannot guarantee that an uncollected order can be held indefinitely or collected at a later date.
Any request to change a pickup date or time is subject to our approval and production availability.
Delivery orders are arranged through PickMe or another delivery arrangement communicated and approved by Swingz Kitchen.
The customer is responsible for providing a complete and accurate delivery address and an active contact number.
The customer must ensure that someone is available to receive the order at the agreed delivery location.
Delivery times may be affected by traffic, weather, driver availability, or other circumstances outside our control. While we will make reasonable efforts to coordinate delivery as agreed, we cannot guarantee an exact arrival time where external delivery services are involved.
The delivery fee is separate from the advance payment for the food and must be paid directly to PickMe upon receipt, as communicated for the delivery arrangement.
Customers should contact Swingz Kitchen promptly if they experience a problem with an order or its delivery.
We understand that plans can change. However, because our food is prepared in small batches and orders require advance planning, changes and cancellations must be communicated as early as possible.
Requests to change products, quantities, pickup or delivery dates, times, or other order details are subject to availability and approval by Swingz Kitchen.
We may not be able to accommodate changes once ingredients have been purchased or food preparation has begun.
Any approved change that affects the order price must be settled with the customer before the revised order is fulfilled.
Customers who wish to cancel an order should contact Swingz Kitchen as soon as possible, providing their order details.
The eligibility and amount of any refund will depend on the circumstances, the stage of preparation, and any costs already incurred in fulfilling the order.
Where an order has not entered preparation and no significant costs have been incurred, a refund may be considered.
Where ingredients have already been purchased specifically for the order or preparation has begun, the amount refundable may be affected by the costs incurred, subject to applicable law.
If Swingz Kitchen is unable to fulfil an accepted order, we will contact the customer to discuss an appropriate resolution, including a refund where applicable.
Nothing in this section is intended to exclude or restrict any rights customers may have under applicable Sri Lankan consumer protection law.
Our products are prepared with care and appropriate attention to food hygiene.
Customers are responsible for following any storage, refrigeration, freezing, thawing, reheating, baking, or serving instructions provided with their orders.
Where a product requires refrigeration or freezing, it should be stored appropriately as soon as possible after collection or delivery.
Customers should not consume products that have been stored incorrectly or handled in a way that may compromise their safety.
Swingz Kitchen cannot be held responsible for food-quality or food-safety issues caused by improper storage, handling, transportation after handover, or failure to follow the instructions provided, to the extent permitted by applicable law.
If you have any questions about how a product should be stored, prepared, or consumed, please contact us before use.
Our products may contain ingredients that can cause allergic reactions or may be prepared in environments where different ingredients are handled.
Customers with food allergies, intolerances, or specific dietary requirements should contact Swingz Kitchen before placing an order to discuss their requirements.
While we will make reasonable efforts to provide accurate ingredient information and discuss customer concerns, we cannot guarantee that every product will be completely free from traces of all allergens.
Customers are responsible for informing us of relevant dietary requirements before ordering and reviewing any ingredient or allergen information provided.
If you have a serious food allergy, please contact us before purchasing so that we can discuss whether the requested product is suitable.
Customer satisfaction is important to us.
If you receive an incorrect order, notice a missing item, or have a concern about the quality of a product, please contact Swingz Kitchen as soon as possible.
Where relevant, please provide your order number, a description of the issue, and clear photographs to help us assess the matter.
We will review complaints fairly and work with the customer to determine an appropriate resolution.
Depending on the circumstances, a resolution may include a replacement, a refund, or another mutually agreed solution, subject to applicable law.
For food-safety reasons, customers should contact us promptly about any quality concern and retain the product and its packaging where reasonably possible until we advise them on the next steps.
Nothing in these Terms & Conditions limits any consumer rights or remedies available under applicable Sri Lankan law.
We make reasonable efforts to keep our website accessible and the information displayed accurate.
However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
Product availability, prices, menus, and other information may change from time to time.
If a technical issue results in an incorrect order detail, payment discrepancy, or other problem, we will make reasonable efforts to contact the affected customer and resolve the matter appropriately.
When customers place an order, Swingz Kitchen may collect personal information such as names, contact numbers, delivery addresses, and order details for the purposes of processing payments, preparing orders, arranging delivery, communicating with customers, and providing customer support.
We will handle personal information in accordance with our Privacy Policy and applicable data-protection requirements.
Customers should refer to our Privacy Policy for further information about how their personal information is collected, used, and protected.
Unless otherwise stated, the text, photographs, graphics, branding, logos, and other content displayed on the Swingz Kitchen website are owned by or used with permission by Swingz Kitchen.
These materials may not be copied, reproduced, distributed, modified, or used commercially without prior permission from the relevant rights holder, except where permitted by law.
Swingz Kitchen will make reasonable efforts to prepare and fulfil accepted orders in accordance with the agreed order details.
However, we are not responsible for delays or disruptions caused by circumstances reasonably outside our control, including severe weather, transport disruptions, delivery-service issues, supplier shortages, or unforeseen operational circumstances.
Where such circumstances affect an accepted order, we will make reasonable efforts to inform the customer and discuss an appropriate solution.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable Sri Lankan law.
Swingz Kitchen may update these Terms & Conditions from time to time to reflect changes in our products, ordering procedures, payment arrangements, delivery services, or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
Customers are encouraged to review these Terms & Conditions before placing an order.
Any changes will not remove rights that customers have already acquired under applicable law.
These Terms & Conditions are governed by the laws of Sri Lanka.
Any dispute arising in connection with these Terms & Conditions will be addressed in accordance with applicable Sri Lankan law.
If you have questions about these Terms & Conditions, your order, payments, pickup arrangements, or delivery, please contact Swingz Kitchen through the contact details provided on our website.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
Swingz Kitchen
Website: [swings.lk]
Email: [orders@swingz.lk]
Telephone/WhatsApp: [0771243108]
If you need assistance with our products, ordering process, or delivery and pickup arrangements, please get in touch with us. We're happy to help!
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