Last updated: October 2026
At Swingz Kitchen, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with us.
By using our website and services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
We may collect the following types of information when you use our website or place an order.
When you place an order or contact us, we may collect:
We collect information necessary to process and fulfil your orders, including:
Swingz Kitchen currently accepts payment by bank transfer.
We may collect or retain information necessary to verify your payment, such as the payment amount, transaction reference, payment date, and bank transfer confirmation or receipt provided by you.
We use this information to confirm payments and ensure that orders are processed correctly.
Customers should not send passwords, PINs, one-time passwords (OTPs), or other banking login credentials to Swingz Kitchen.
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration. This may include:
This information helps us maintain the website, understand how visitors use it, and identify potential technical or security issues.
We use the information we collect for legitimate business purposes, including:
We will not use your personal information for purposes unrelated to the reasons it was collected unless we have an appropriate lawful basis to do so.
We do not sell your personal information to third parties.
However, we may share relevant information with third parties when necessary to operate our business, fulfil orders, maintain our website, or meet legal obligations.
These parties may include:
When you select Delivery, relevant information, such as your name, contact number, delivery address, and delivery instructions, may be shared with PickMe or the relevant delivery service to arrange and complete your delivery.
We aim to share only the information reasonably necessary for the delivery.
Our website operates using WordPress and WooCommerce and may rely on hosting providers, website administrators, maintenance providers, and other technical service providers.
These providers may access or process personal information when necessary to maintain, secure, troubleshoot, or operate the website.
As we currently accept payment by bank transfer, we may use transaction details and payment confirmations to verify payments and maintain our financial records.
Where necessary, relevant information may be shared with banks or other financial institutions to investigate payment discrepancies, prevent fraud, or meet legal requirements.
We may use analytics tools and other website services to understand website traffic, improve performance, and evaluate how visitors interact with our website.
Depending on the tools installed and enabled, these services may collect technical information, usage data, and cookie identifiers.
We may disclose personal information when required by applicable law, a court order, a lawful request from an authorised authority, or when reasonably necessary to protect our legal rights, customers, or business.
Our website may use cookies and similar technologies to improve functionality, support the shopping experience, maintain security, and understand website usage.
Cookies are small text files stored on your device when you visit a website.
Depending on the website’s configuration, cookies may be used to:
Some cookies are necessary for the website and checkout to function correctly. Other cookies, such as certain analytics or marketing cookies, may depend on the services enabled on our website and any applicable consent requirements.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including the shopping cart or checkout process.
Our website may contain links to third-party websites or use services operated by third parties.
These may include delivery services, social media platforms, analytics providers, and other external services.
When you visit or interact with a third-party website, that service may collect and process your information under its own privacy policy and terms.
Swingz Kitchen does not control the privacy practices of independent third-party services. We encourage customers to review the relevant privacy policies before providing personal information to those services.
We take reasonable measures to protect the personal information we hold against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include appropriate website security controls, restricted access to customer information, and the use of reputable hosting and technical service providers.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Customers should take appropriate precautions when using the internet and should never share banking passwords, PINs, or OTPs with Swingz Kitchen.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, recordkeeping, security, and legal compliance.
The retention period may depend on the type of information and the reason it was collected.
For example:
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping needs.
You may contact Swingz Kitchen to ask about the personal information we hold about you or to request that inaccurate information be corrected.
Depending on the circumstances and applicable law, you may also request deletion of personal information that is no longer required, or raise concerns about how your information is being used.
Some information may need to be retained to complete an order, maintain accounting records, resolve disputes, protect against fraud, or comply with legal obligations.
We will review reasonable requests and respond in accordance with applicable requirements.
To protect your privacy, we may need to verify your identity before responding to a request concerning personal information.
Swingz Kitchen may occasionally communicate with customers about products, promotions, menus, or other business updates where appropriate.
We will respect applicable requirements concerning marketing communications and any choices or permissions you have provided.
If you no longer wish to receive promotional communications, you may contact us to request that they stop. This will not prevent us from sending essential communications relating to an existing order, payment, pickup, or delivery.
Our website and ordering services are intended for general customers. We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, third-party services, or applicable legal requirements.
Any updates will be published on this page, together with a revised “Last updated” date.
We encourage customers to review this page periodically to stay informed about how their information is handled.
If you have questions about this Privacy Policy, how we handle personal information, or a request concerning your information, please contact us using the details below.
Swingz Kitchen
Website: [swingz.lk]
Email: [orders@swingz.lk]
Telephone/WhatsApp: [077 124 3108]
Please include sufficient details about your enquiry so that we can identify the relevant order or information and assist you appropriately.
If you need assistance with our products, ordering process, or delivery and pickup arrangements, please get in touch with us. We're happy to help!
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